Safety - Todo Südtirol

Flexibility

We understand your current uncertainty and would therefore like to welcome you with the maximum flexibility.

Therefore, we have changed the current cancellation policy for the 2021 summer season in your favour. In order to facilitate your travel planning, you can change or postpone your stay for all reservations in 2021 free of charge up to 10 days before the date of arrival, if there are travel restrictions or legal measures that prevent you from travelling to South Tyrol.

If you have already paid a deposit, we will turn it into a value voucher that you can use at any later time.

Pre check-in

You can check in from the comfort of your own home, because it is very easy to register and check in securely in advance.

Fill out the following form with all the important information and send it to us in advance – when you arrive, everything will already be prepared for the check-in.

Alternatively, you can send us a copy or a clearly legible photo of your identity card by e-mail.

We look forward to welcoming you and when the time comes, we will greet you with the prescribed minimum distance, but with all the bigger smiles.

Guest behaviour

For the safety of all of us, it is important that we follow the rules. This includes covering the mouth and nose unless the legally required distance is kept.

For guests who have the same residence at home or stay in the same room on holiday, no minimum distances between each other are required.

Cleaning

Hygiene and cleanliness have always been a priority for us.

We clean and disinfect all areas in our house several times a day. We only use antibacterial and disinfectant cleaning agents. For more safety, we have also provided sufficient hand disinfectants on all floors.

The rooms are thoroughly aired, cleaned and disinfected each time guests change. Floors, furniture, cutlery, crockery and glasses as well as all surfaces throughout the accommodation are disinfected before each arrival. Towels, carpets and bed linen are washed at 90°. We currently do not use bedspreads, decorative upholstery or decorative blankets. However, should you require any of these, just let us know.

If you need disposable gloves and disinfectant gel for hand hygiene or disinfectant for surfaces, we will be happy to provide you with these.